How do I measure my windows correctly?

Measure the width at the top and bottom of your screen channel, and use the smaller measurement. Do the same for height on both sides. Measure in inches to the nearest 1/16".

How long does shipping take?

Most orders ship within 1-3 business days. Delivery across Canada typically takes 5-7 business days depending on your location.

What's the difference between mesh types?

Standard fiberglass is great for most homes. BetterVue offers enhanced clarity. Pet-resistant mesh is 7x stronger. Solar mesh blocks UV rays and reduces heat.

Shipping Policy | Canadian Screen Depot

Name: Custom DIY Window Screen Kit
Brand: Canadian Screen Depot
Rating: 4.9 (1200 reviews)

Last Updated: March 25, 2026

Shipping Overview

We currently ship within Canada only. All orders are shipped from British Columbia, Canada. We use Canada Post and UPS to deliver your orders safely and efficiently.

Processing Time

Orders are processed within 1–3 business days. Orders placed before 2:00 PM PST on a business day are typically processed the same day. Custom-built screens may require additional processing time depending on complexity.

Shipping Rates

Order Total	Shipping Cost
Under $100	$12.00
$100 and above	FREE

Shipping costs are calculated before tax.

Estimated Delivery Times

Region	Estimated Delivery
British Columbia	1–3 business days
Alberta, Saskatchewan, Manitoba	2–4 business days
Ontario, Quebec	3–5 business days
Atlantic Provinces	4–6 business days
Northern Canada (Yukon, NWT, Nunavut)	5–10 business days

Delivery times are estimates and do not include processing time. Actual delivery times may vary due to carrier delays, weather, or remote locations.

Carriers

We ship via Canada Post and UPS. The carrier is selected based on package size, destination, and delivery speed. We may use either carrier depending on the most efficient option for your order.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number and a link to track your shipment. You can also view your order status by signing into your account on our website.

PO Boxes

We can ship to PO Boxes via Canada Post. However, some larger packages (door screen kits, bulk orders) may not be eligible for PO Box delivery due to size restrictions. If your package cannot be delivered to a PO Box, we will contact you to arrange alternative delivery.

Damaged in Transit

If your package arrives damaged, please contact us within 48 hours of delivery at info@canadianscreendepot.ca with:

Your order number
Photos of the damaged packaging and items
Description of the damage

We will file a claim with the carrier and ship a replacement to you at no cost. Please do not discard the damaged packaging until the claim is resolved.

International Shipping

We currently ship within Canada only. We do not offer international shipping at this time. If you are located outside of Canada, please contact us to discuss options.