Return & Refund Policy

30-Day Return Window

We offer a 30-day return window from the date of delivery. If you are not satisfied with your purchase, you may return it within 30 days for a full refund, provided the items meet our return conditions outlined below.

Return Conditions

• Items must be unused and in original packaging
• All components of the kit must be included (frame pieces, mesh, spline, tools, connectors)
• Items must not show signs of installation, cutting, or modification
• You must include your order number with the return

Non-Returnable Items

The following items cannot be returned:

• DIY kits with cut or modified components — once frame pieces or mesh have been cut to size, they cannot be returned
• Custom-built screens that have been assembled
• Items returned after the 30-day window

Return Shipping

Standard returns: The customer is responsible for return shipping costs. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Defective items or our error: We will cover return shipping costs if the item is defective or if we made an error with your order (wrong product, wrong size, missing components).

Refund Process

• Refunds are processed within 5–7 business days of receiving your return
• Refunds are issued to the original payment method
• You will receive an email confirmation when your refund has been processed
• Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear on your statement

Defective Items & Warranty Claims

All our products come with a 1-year warranty against manufacturing defects. If you receive a defective item:

• We cover the cost of return shipping
• You may choose a full replacement or a full refund
• We may ask for photos of the defect to expedite the process
• Replacements are shipped at no additional cost

How to Initiate a Return

To start a return, email us at returns@canadianscreendepot.ca with:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos if the item is defective

We will respond within 1–2 business days with return instructions and a return authorization number.

Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We will arrange a replacement shipment at no cost to you. Do not discard the damaged packaging, as the shipping carrier may require it for a claim.

Questions?

Contact us at returns@canadianscreendepot.ca or call 604-389-9422 (Mon–Fri, 8am–5pm PT).