Last Updated: March 25, 2026
Introduction
Canadian Screen Depot, operated by 15806470 Canada Inc. ("we", "us", "our"), is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We are based in British Columbia, Canada.
Information We Collect
We collect the following personal information when you interact with our website and services:
- Contact Information: Name, email address, phone number
- Shipping Information: Street address, city, province, postal code
- Payment Information: Payment details are processed securely by our third-party payment processor (Square). We do not store credit card numbers on our servers.
- Account Information: Email and password (hashed) when you create an account
- Order Information: Product selections, measurements, order history
- Photos: Window or door photos you upload during the ordering process
Why We Collect Your Information
- Order Fulfillment: To process, build, and ship your custom screen kits
- Account Management: To create and manage your account, track orders
- Communication: To send order confirmations, shipping updates, and respond to inquiries
- Customer Service: To provide support and address any issues with your orders
- Improvement: To improve our products, website, and customer experience
How We Store and Protect Your Data
We use industry-standard security measures to protect your personal information. Our website uses SSL/TLS encryption for all data transmission. Account passwords are cryptographically hashed and never stored in plain text. Our database is hosted on secure, SOC 2 compliant infrastructure with encryption at rest and in transit.
Third-Party Services
We share your personal information with the following third-party service providers, only as necessary to operate our business:
- Square: Payment processing — your payment information is handled directly by Square's PCI-compliant systems
- Shipping Carriers (Canada Post, UPS): Your name and shipping address are shared with carriers to deliver your orders
- Resend: Email delivery service for order confirmations and communications
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies and Analytics
Our website uses essential cookies to maintain your session and shopping cart. We may use analytics tools to understand how visitors use our site, which helps us improve the user experience. Analytics data is aggregated and does not personally identify you.
Your Rights
Under PIPEDA, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Withdrawal of Consent: Withdraw your consent for us to use your information (which may affect our ability to provide services)
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including order records for tax and warranty purposes. Order records are retained for a minimum of 7 years as required by Canadian tax law. You may request deletion of your account data at any time, though we may retain certain records as required by law.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: info@canadianscreendepot.ca
Phone: 604-389-9422
Canadian Screen Depot (15806470 Canada Inc.)
British Columbia, Canada
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.